Welcome to Nairobi Play! By booking with us, you agree to the following:
Payment:
Full payment is required at the time of booking.
Cancellations:
Cancellations must be made at least 3 days before your event.
No refunds for cancellations made less than 72 hours before the event.
Movie Tickets:
Once purchased, movie tickets are non-refundable and non-exchangeable, regardless of circumstances, including lateness, illness, or change of plans.
Weather Policy:
All events run rain or shine. No refunds for weather-related changes or cancellations.
Late Arrivals/No-Shows:
No refunds for late arrivals or missed events.
Liability:
Nairobi Play is not responsible for personal injuries, loss, or damage during our events. Participation is at your own risk.
Force Majeure:
We are not liable for cancellations due to events beyond our control (e.g., natural disasters, strikes, government restrictions).
Media Consent:
Photos and videos from our events may be used for marketing unless you inform us otherwise in writing.
Thank you for choosing Nairobi Play — we can’t wait to create unforgettable memories with you!
